Outdoor sessions

Cancellation Policy

Once booked your session is confirmed and no refunds will be given. The session is automatically deducted from your package. This is to ensure that slots are not block booked restricting other client’s options. You may reschedule 48 hours before the session if there is availability to do so, you can do this through the booking system. If you will not be attending, you must let the trainer know in advance. Please aim to arrive in good time for the start of your session. Persistently arriving late for a session can disrupt the session plan and flow of your training. You will not be given additional time for the minutes you miss. Extra time has been added to each package to allow for work and social commitments, sickness, and holidays for both client and trainer. Aggressive, abusive, or anti-social behaviour is not tolerated from clients at any time, whether toward staff, other clients, or members of the public. A good working relationship between client and trainer is important for successful training. A good attitude is a must. Any client attempting to dictate the course of the session/or exercises will not be able to continue training. Any client who hurts themselves in a session or feels unwell must tell their personal trainer immediately. If a client has injured themselves outside of training, you must make your personal trainer aware of this at least 24 hours before the booked session so that adjustments to your session can be made. Please make your personal trainer aware of any change to your health or medical fitness. Please do not ask for an extension on your expiry date, each client is accountable for managing their bookings within the given time frame. During your sessions, photographs may be taken. These files may also be used as (but is not limited to), images for fundraising, publicity, or other purposes to help achieve the company’s aims. The Outdoor PT retains ownership of all files and maintains the right to use them in their printed and online publicity, social media and press releases for The Outdoor PT or any future offshoots of the company.

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